We use Royal Mail to ship light weight and small items. For bigger items up to a certain weight we use DHL UK. All the heavy and large items (i.e., sets of multiple weight plates, gym machines, heavy punching bags) are delivered with a Pallet Delivery Service.
In addition to aforementioned shipping couriers, we reserve a right to use other couriers if an order might require us to do that.
Tracking numbers and estimated delivery time is provided with every order. You will also receive phone or email notifications.
Please keep in mind that our shipping prices and/or times will differ due to region we're shipping to and/or weight of the item.
England and Wales orders normally take from 2-3 working days to arrive from the day your package gets received by a courier. Scotland and Northern Ireland orders may take slightly longer to arrive to their destination.
Shipping fee for orders that weight less than 30kg is £8.99. Shipping for heavier items starts from £14.99.
Shipping time is approximate and sometimes may take longer.
International order fee starts at £12.99 and depends on the total order weight.
International customers: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gymzey is not responsible for these charges if they are applied and are your responsibility as the customer.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Track your orders here: https://track.dhlparcel.co.uk/